Certified Hospitality Professional (CHP)
“You as a Supervisor”
Introduces the essentials of Supervision within the hospitality world. Allows for the exchange of "best practices" in the industry and provides a front-row look at the various challenges in Supervision. This energetic, informative module covers many aspects of management success.
“Conducting Orientation and Training New Employees”
You only get the first chance at last impressions! Learn to make your team members feel confident and engaged right from the start. Develop training methods that result in motivated and engaged employees.
“Leadership”
Supervision is not necessarily Leadership. Understand the difference and how to apply different styles to different situations. Discover how guidance and inspiration result in reduced turnover and higher productivity.
“Handling Problems and Conflicts”
A daily encounter in the hospitality industry. This insightful module reviews applications for negotiating, compromising and quickly resolving or preventing workplace conflicts.
“Motivation and Team Building”
A motivated staff means higher guest satisfaction. Creating an environment where your team members work towards a common goal is essential to your guest service's success. Team building is not an automatic bonus. Learn how to foster an environment of cooperation and high energy.
“Staffing and Scheduling”
Supervisors will understand the importance of proper talent selection techniques and accurate scheduling. This module provides hands-on activities that will enhance supervisors' ability to impact profitability through better forecasting, selection, and scheduling.
“Improving Employee Performance”
This module emphasizes techniques in increasing productivity and conducting performance evaluations, counseling, and coaching sessions. When employees understand what is expected of them, they are most likely to contribute to higher guest satisfaction.
“Effective Communications”
Did you know that only 7% of how we communicate is verbal? What others "hear and understand" may not be the same message we are attempting to deliver. This unit illustrates how to interact and be more approachable in the hospitality industry.
“Time Management”
Not enough hours in the day? Difficulty balancing your work and personal life? Learn how to use today's technology and time management tools and use your time effectively and efficiently. Prioritizing and controlling interruptions can positively impact the day. Learn to multitask without sacrificing quality.
*Each training workshop day covers three topics and is completed in 8-hour sessions.